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Shipping & Returns

We deliver worldwide from Los Angeles (United States of America) and our headquarters in New Zealand

Free Shipping on Bundles

For Bundle members, your Bundle will be delivered to you with free shipping.

Note: if your delivery address is outside USA, Australia or New Zealand there maybe additional fixed delivery surcharges which will be added to your cart and are outlined below.

Shop Delivery charges

If you purchase individual products for immediate dispatch, a shipping fee will apply.

USA USD $5.00
New Zealand NZD $4.95
Australia AUD $8.95
India USD $28.00
Zone A – South Pacific USD $11.95
Zone B – China USD $5.95
Zone C – South East Asia USD $15.00
Zone D – Europe and Canada USD $11.95
Zone E – Rest of world USD $19.95

Delivery Times

We will use all reasonable efforts to ship your order to the address specified in the order. Please ensure your delivery address, email and phone number are accurate to facilitate delivery on time.

If you place your order on a USA / New Zealand business day (Monday – Friday) before 12 pm our aim is to process and ship that day, otherwise, we will process within 24 hours on the next business day.

Orders made over the weekend or on a public holiday, will be processed on the following business day.

USA 1 – 3 days
New Zealand 1 – 3 days
Australia 3 – 5 days
South Pacific 5 – 8 days
China 3 – 5 days
South East Asia 5 – 8 days
Europe, Canada 5 – 8 days
Rest of world 5 – 10 days

All times above exclude any customs or boarder control inspections if applicable.

Order tracking

You can track your order in your online Account using the Tracking Number that was emailed to you with your dispatch notification. You can also find your current Tracking Number in your main Account page.

Your main Account page will also let you know what the Status of your delivery is (e.g. pending, dispatched, in transit, out for delivery, delivered).

If your Status says your product has been delivered but you did not receive it, please contact our Customer Service team.

Returns

We want you to be completely satisfied with your purchase. If there is a problem with your order, it is not correct, or there is a defect, please contact us as soon as possible to describe the problem and allow us to resolve the issue.

Send all emails to the Au Natural Skincare Customer Service team.

No goods will be accepted for return without prior authorization. We will respond to your request and determine the best way to quickly resolve the problem.

Faulty items

If the item is faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.

We are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements. If your items are faulty, we apologize for the inconvenience.

Please contact the Au Natural Skincare Customer Service team to discuss a resolution.

Items damaged in transit

If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact the Au Natural Skincare Customer Service team.

Country surcharges

We have listed countries that have additional fixed surcharges for Bundle Subscriptions (USD) that will be added to your cart on purchase:

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