All times above exclude any customs or border control inspections if applicable.
Order tracking
You can track your order in your online Account using the Tracking Number that was emailed to you with your dispatch notification. You can also find your current Tracking Number in your main Account page.
Your main Account page will also let you know what the Status of your delivery is (e.g. pending, dispatched, in transit, out for delivery, delivered).
If your Status says your product has been delivered but you did not receive it, please contact our Customer Service team.
Returns
We want you to be completely satisfied with your purchase. If there is a problem with your order, it is not correct, or there is a defect, please contact us as soon as possible to describe the problem and allow us to resolve the issue.
Send all emails to the Au Natural Skincare Customer Service team.
No goods will be accepted for return without prior authorization. We will respond to your request and determine the best way to quickly resolve the problem.
Faulty items
If the item is faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.
We are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements. If your items are faulty, we apologize for the inconvenience.
Please contact the Au Natural Skincare Customer Service team to discuss a resolution.
Items damaged in transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact the Au Natural Skincare Customer Service team.
Country surcharges
We have listed countries that have additional fixed surcharges for Bundle Subscriptions (USD) that will be added to your cart on purchase: