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Terms & Conditions

Key terms

Please read these key terms in conjunction with the general use terms below.

ESSENTIALS FREE TRIAL OFFER

This offer (the “Free Trial Offer”), entitles you to a fourteen (14) day supply of Au Natural Skinfood Essential Kit, (as defined on the Au Natural Skinfood website), paying only the advertised shipping and handling fee.

  1. To start the Free Trial, select the Free Trial Plan from our website or by using this link
    • You’ll have to input a credit card number to get the free trial and pay for the Shipping and handling fee
  2. Free Trial Period
    • Your free trial period will start from the day that you activate such trial period by submitting your payment details and paying the advertised shipping and handling price (the “Free Trial Period”)
    • Your free trial period will end on the Free Trial End Date, which is 17 or 21 days after you registered for the Free Trial (NZ – 17 days, all other countries – 21 days)
    • Your Free Trial End Date, will be displayed in your Au Natural Members Login (click here to log into your account) and in the Free Trial Confirmation email sent to you upon order.
    • Your free trial will automatically renew to the Essentials Monthly paid subscription, at the regular monthly price, and your card will be billed at the end of your Free Trial Period unless you cancel it.
  3. Cancel
    • If you do not want to subscribe to the Essentials Monthly paid subscription and to avoid getting charged for the next billing period, you need to cancel your auto-renew before your Free Trial End Date.
    • You can cancel your auto-renew anytime via logging into your Au Natural Members Page,
    • We will send you an email reminder giving you the opportunity to cancel three days before you are charged.
  4. Other
    • If you’ve previously purchased an Essentials Free Trial, you won’t be eligible for another free trial subscriptions, for a period of 12 months after the Free Trial End Date
    • By submitting your payment details you (i) accept the Free Trial Offer, (ii) consent to us using your payment details in accordance with our Privacy Policy, (iii) acknowledge and agree to the Au Natural Skinfood Terms and Conditions of Use and these Free Trial Offer Terms and Conditions

CANCEL / Termination

YOUR RIGHTS TO CANCEL
  1. You can Cancel your subscription at any time via your online account. (Click here to login). The cut-off day and time for cancelling is midnight (24:00) the day before your monthly renewal.
  2. There is no fee or charge to cancel, and you will only be liable for any balance outstanding on any product that you have already been sent and not fully paid.
  3. Each subscription has an eight-week delivery cycle. Each delivery cycle has two payments. Payment 1 on registration or prior to dispatch of your selected skincare Kit and Payment 2, one month later (see diagram below).
  4. On cancelation of your subscription you are only responsible for any outstanding balance on your account for the products that you have already received:
    •  If you Cancel after Payment 1 (but before Payment 2) – you will have an outstanding balance of your monthly subscription (Payment 2) to pay on cancellation, which will be automatically charged to your supplied Nominated Card upon cancellation.
    • If you Cancel after Payment 2 (but before next Payment 1) – you will have no outstanding balance on your subscription, and have nothing to pay upon cancellation.
Au Natural Delivery Schedule
CANCELLING WITH ADD-ON PRODUCTS TO YOUR SUBSCRIPTION
  1. If you have other Products added on as recurring transactions at the time of cancelling, you may have a credit for products partially paid for but not delivered. In this case we will cancel your subscription online and email you an account balance, including any credits, within two business days.
    • If you have a credit balance, we will refund your supplied Nominated Card within two days of sending you the email.
    • If you have a debt balance, i.e. an amount still to pay for product already sent, we will charge your supplied Nominated Card the outstanding balance within two days of sending you the email.
REFER A FRIEND
  1. Earn a free month’s subscription by inviting friends to join and use Au Natural Skinfood. To see your referral code, log into your account here or check the bottom of any email from Au Natural Skinfood.
  2. When friends sign up with your referral code, they will receive a discount of 10% off their first two months payment of their standard monthly subscription. Once a friend has paid their first two months subscription, you will receive a credit on your account, to the value of the standard Essentials Monthly Subscription for each Friend that signs up in the currency of your account.
  3. To be eligible for the Referral Promotion, the existing Au Natural Skinfood Customer (“Referrer”) must share their Referral Code and the new customer (“Friend”) must enter the referral code at the time of sign-up. The Friend must be a new customer with Au Natural Skinfood and not held any account with Au Natural Skinfood in the last 12 months.
  4. You can share your referral code with your friends by text, email, sharing on social media or copying your personal referral code.
  5. Your Referral Code should only be used for personal and non-commercial purposes. This means you can share your Referral Code with your personal connections via social media as long as you are the primary content owner.
  6. Public distribution on sites where you are a contributor but not the primary content owner (for example, Wikipedia, Reddit, coupon websites) is not permitted. Promoting your referral code via search engine marketing (for example, AdWords, Yahoo, Bing) is also not permitted.
  7. Referral promotion codes are only applicable to new customers with Au Natural Skinfood and not intended for existing users. Existing users attempting to take advantage of the referral program may have their referral credits removed or withheld.
  8. There is a limit of 12 Referrer Account Credits per 12-month period that a Referrer can receive.
  9. The Referrer Account Credit will not expire and is non-transferable and cannot be exchanged or refunded for cash.
  10. On cancelation of Referrer Subscription, any unused Referrer Account Credit is terminated and cannot be refunded.
  11. Subject to any rights of the Referrer or Friend under New Zealand law, Au Natural Skinfood may cancel, terminate, modify or suspend the Referral Promotion or these Terms and Conditions at any time and for any reason and shall not be liable to any entrant for any loss or damage incurred as a result.
  12. Au Natural Skinfood reserves the right to withhold or deduct Referral Credits obtained through the use of Referral Promotion by the Referrer in the event that Au Natural Skinfood determines or believes that the use or redemption of the Referral Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

USE OF WEBSITE SUBJECT TO TERMS AND CONDITIONS

1. USE OF OUR WEBSITE FOR THE PURCHASE OF Au Natural SKINFOOD KITS, PRODUCTS AND SERVICES IS SUBJECT TO THE BELOW TERMS AND CONDITIONS :

Your access to and use of our website for the purchase of Au Natural Skinfood kits, products and services is subject to the following terms and conditions. By using our website you confirm that you have read, understood and accepted these terms and conditions, and that you agree to be bound by them.

REGISTRATION AND SUBSCRIPTIONS

2. Subscription RULES
  1. You can choose to have a monthly or annual subscription with regular delivery of your selected Au Natural Skinfood kit, every 8 weeks.
  2. Your subscription constitutes an order for an ongoing, regular purchase with delivery of the Au Natural Skinfood kit selected and will, subject to the rights to pause and cancel, set out in these terms and conditions, continue indefinitely.
  3. Your monthly Au Natural Skinfood subscription renews monthly from the date you subscribed, and you will be invoiced on each monthly renewal.
  4. Your annual Au Natural Skinfood subscription renews annually from the date you subscribed, and you will be invoiced on each annual renewal. Au Natural Skinfood will email you three weeks prior to your annual renewal to inform of your renewal date.
  5. You can choose to pause a delivery (up to a maximum three months) or bring forward your delivery (up to a maximum 28 days).
  6. You can choose to change a monthly subscription to an annual subscription at any stage.
  7. You can choose to add on new products or additional products to your subscription. These will be delivered with your Au Natural Skinfood kit and charged monthly (subject to Clauses 2, n to w below).
  8. The cut off day and time for changing a subscription, adding or removing product, pausing or bringing forward a delivery is 2400 hours (midnight) the day before the relevant delivery date.
  9. The cut off day and time for changing delivery address is 2400 hours (midnight) the day before the relevant delivery date.
  10. Dispatch of all orders are made (subject to clauses 16 to 21 below) on Business Days.

Multiple Subscriptions

  1. You can add multiple subscriptions to the one account, as long as the new subscription address is within the same zone (Zones – NZ, Australia, USA, Rest of World).
  2. Each new subscription with the same delivery address, will be aligned to the original subscription delivery and renewal cycle, i.e., the new subscription will be delivered on the same day and charged at the same monthly renewal. This may result in an initial monthly charge to be made immediately so the new subscription aligns with any existing subscriptions.
  3. Each new subscription with a new delivery address will have its own subscription cycle, i.e., it will be charged immediately for first payment and the Kit dispatched immediately, with monthly renewals every four weeks from the joining date, and deliveries approximately every eight weeks.

Add-Ons to your Subscription

  1. You can add new products or additional products (Add-Ons) to your subscription. These will be invoiced and charged along with the associated subscription each month and added to your existing eight-weekly delivery.
  2. Deliveries of Add-Ons are freight-free and made at the same time as delivery of the associated subscription.
  3. By placing an order for Add-On/s you authorise Au Natural Skinfood to charge your Nominated Card associated with your subscription on an ongoing basis until you remove the Add-Ons or terminate your subscription as set out under these terms and conditions.
  4. If your order for Add-On/s is placed within four weeks of your subscription delivery date, then an initial monthly charge for the Add-Ons will be made immediately on placement of your order, so that the new Add-On/s aligns with your current subscription.
  5. The selection of available Add-ons is defined by your selected subscription.
  6. You can remove any Add-Ons independently of your associated subscription.
  7. Your order for Add-Ons will be removed automatically if you remove the associated subscription.
  8. Your delivery for Add-Ons will pause if you pause an associated subscription (for the same period as you pause your subscription).
  9. Your delivery for Add-Ons will be brought forward if you bring forward the delivery date of your associated subscription (for the same delivery date as your subscription).
  10. The cut off day and time for adding or removing Add-Ons to a subscription is 2400 hours (midnight), the day before the relevant delivery date.
3. AU NATURAL SKINFOOD DISCRETION

Au Natural Skinfood:

  1. Has the absolute discretion to refuse the subscription application of a potential Customer for any reason whatsoever;
  2. Has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Au Natural Skinfood may cancel an order for any reason whatsoever; and
  3. may, at its absolute discretion, suspend or terminate a subscription or the ability of any Customer to order through the website for any reason whatsoever.
4. CUSTOMER LIABLE FOR EVERY SUBSCRIPTION INVOICE AND WEBSITE ORDER

You are liable for all invoices associated with your active subscription and every order made under your login which has not been removed, cancelled or paused, pursuant to these terms and conditions.

5. TRADE NOT SUPPLIED

Unless otherwise agreed, you may not purchase a subscription or any products through the Au Natural Skinfood website for the purpose of resale.

PRICE AND PAYMENT

6. PRICING

The prices of New Zealand subscriptions are inclusive of GST. Prices for Australia, USA and other countries exclude tax. The prices of subscription plan, add-ons and products are listed on the website.

All Subscription Plans to New Zealand, Australia and USA addresses include free freight for regular eight weekly deliveries. Other countries may have a surcharge to cover additional shipping fees – in these instances, the surcharge will be added to your monthly subscription fee and displayed in your shopping cart, prior to order confirmation. The list of countries and their surcharge fees are listed on the Au Natural Skinfood website.

One-off orders of products will be charged a shipping fee, dependant on the delivery address and displayed in your shopping cart prior to order confirmation.

Prices are displayed in New Zealand (NZD), Australian (AUD) and US dollars (USD) and processed in these currencies at check out. The determination of the currency for check out is set by your delivery address.

Au Natural Skinfood reserves the right to change the prices from time-to-time during the term of this agreement. We will notify you of a price increase by e-mail at least two months before your subscription renewal date.

7. INTERNATIONAL ORDERS

Au Natural Skinfood does not directly sell certain Au Natural Skinfood products in any jurisdiction other than in New Zealand, as these products may not be approved for sale in other jurisdictions. While Au Natural Skinfood may choose to accept orders for the purchase of its products from non-N.Z. residents, the acceptance of such orders and the sale of such products will be subject to the following conditions:

  • You agree that the purchase of any Au Natural Skinfood products by you, as a non-N.Z. resident, shall be (i) ex works Au Natural Skinfood facilities in the New Zealand per Incoterms 2010, with all title risk and loss in the products passing to you in the New Zealand; and (ii) for your own personal use only and not for further resale or distribution in any manner;
    • You hereby expressly authorize and direct Au Natural Skinfood to load and ship the purchased products to your shipping address, and to contract on your behalf with a courier company for that purpose; and
    • You are the principal importer of record and will undertake responsibility for all applicable taxes, shipping, customs clearance, duties and import requirements from Au Natural Skinfood facilities in the New Zealand to your foreign shipping address.
8. INVOICING

Au Natural Skinfood will invoice you via email.

9. PAYMENT

Subscriptions

  1. Each subscription has an eight-week delivery cycle with two payments associated with each delivery. Payment 1 will be invoiced and deducted (or as the case may be, debited) from your Nominated Card on registration or prior to dispatch of your selected Kit. Payment 2 will be invoiced and deducted (or as the case may be, debited) from your Nominated Card one month later.
Au Natural Delivery Schedule

Multiple Subscriptions

  1. If you add Multiple Subscription to your account for the same delivery address, the delivery cycle and payment cycle of the additional subscription will be aligned to your existing subscription. This may result in an initial payment being invoiced and deducted (or as the case may be, debited) from your Nominated Card immediately so that the new subscription aligns with your current subscriptions. Following this initial payment, all multiple subscriptions will be invoiced and deducted (or as the case may be, debited) at the same time.
  2. If you add Multiple Subscription to your account for different addresses, each subscription will have its own eight-week delivery cycle with a different payment associated with each delivery in line with clause 8a.

Subscription Add-Ons

  1. If your order for Add-Ons is placed within four weeks of your scheduled subscription delivery date, then an initial payment will be invoiced and deducted (or as the case may be, debited) from your Nominated Card immediately on placement of your order. The new Add-On/s will then align with your existing subscription cycle. Following this payment for Add-Ons will be invoiced and deducted (or as the case may be, debited) at the same time as your existing subscription.

The name that will appear on your Nominated Card statement will be Au Natural Skinfood.

10. METHOD OF PAYMENT

You must pay Au Natural Skinfood for the Subscriptions and Products purchased by Nominated Card (Visa, Mastercard or American Express). The website does not accept any other form of payment.

11. PAYMENT BY CREDIT CARD DECLINED

If your Nominated Card is declined by its financial institution or fails to process for a subsequent Subscription Renewal:

  1. any Account Balance will immediately be due and payable to us in full;
  2. we may contact you by your supplied email immediately to inform you of payment issue;
  3. we may attempt to process any failed debit again and contact you via supplied email of the payment issue;
  4. Au Natural Skinfood will try to deduct (or as the case may be, debit) a late payment fee (currently, NZD $15) from your Nominated Card. The late payment fee will apply each time we debit your Nominated Card for an invoice payment that is due but not received where you have authorised us to debit your Nominated Card for the late payment fee;
  5. we may attempt to process any failed debit again, each failed attempt will incur a late payment fee (currently NZD$15);
  6. we can exercise any other right given to us by law or in this agreement to collect your Balance from you;
  7. we can debit from your Nominated Card a Collection Fee (currently $50) for each Instalment Payment which we take steps to collect from you.
  8. Au Natural Skinfood may decline to deliver the relevant order; and/or
  9. Au Natural Skinfood will contact you to make alternative payment arrangements.

Au Natural Skinfood reserves the right to refuse to accept payment from any particular Customer by Nominated Card for any reason whatsoever.

12. ADJUSTMENTS

If you are invoiced an incorrect amount for any Kit ordered, Au Natural Skinfood shall be paid by, or refund to, you the necessary adjustment amount to reflect the correct amount which should have been invoiced. We will refund you by either crediting your Nominated Card or alternatively crediting your account balance in your online account.

13. DEBT COLLECTION

You are liable for all costs associated with debt collection where you default in payment for any order.

PRODUCT AVAILABILITY AND QUALITY

14. PRODUCT AVAILABILITY

Au Natural Skinfood will make every effort to fulfil orders placed with the Website, however we will not be liable or have no liability to any person if we are unable, or decline, to supply a Kit or Product for any reason whatsoever, other than to refund the amounts paid in respect of the Kit or Product.

Au Natural Skinfood may delay dispatch of orders due to stock availability.

15. PRODUCT QUALITY

In establishing that a Product was damaged on delivery to you, we may require photographic evidence and/or a sample of the damaged Product.

If Au Natural Skinfood agrees that a Product was delivered to you in a damaged condition, Au Natural Skinfood shall, at your request, credit the value of the relevant Kit or Product to you. We will credit you by either crediting your Nominated Card or alternatively crediting your account balance in your online account.

DELIVERY

16. DELIVERY AREAS

Please refer to Au Natural Skinfood’s shipping information pages for confirmation of Au Natural Skinfood delivery fees and surcharges. As part of the Au Natural Skinfood ordering and registration process, we use Google address checker to confirm your delivery address. Specific delivery locations are accepted based on the Google presented delivery address and so it is important that you check this address information. If we do not display your correct address, please email our customer support so we can correct this for you. If you do not then we may not be able to deliver to you.

17. DELIVERY AND LIABILITY

Deliveries will, subject to these terms and conditions, be made to the Delivery address as provide by you during registration. Au Natural Skinfood shall be entitled to commission third parties to make delivery.

Au Natural Skinfood shall be entitled to assume that any person accepting delivery of the Products is either the Customer or someone that is authorised to do so on behalf of the Customer.

18. ACCESSIBILITY, SAFETY AND DEEMED DELIVERY

You must ensure that your Delivery Address is easily accessible to Au Natural Skinfoods’ delivery person, and that it is safe for our delivery person to enter your premises in order to complete the delivery. If in our delivery person’s opinion, the Delivery Address is not easily accessible, or it is unsafe to deliver the Kits or Products, you will be contacted to make alternative arrangements. We reserve the right to charge you an additional fee in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to Au Natural Skinfood are not reached, we will be relieved of our obligation to deliver the Kit but you will be liable for payment for it in full as if you had received the Kit.

In the situation where it is safe to complete delivery but there is no person is present at the Delivery Address at the time of delivery, or you or any other person fails or refuses to take delivery of the Kit, the Kit will be left at the Delivery Address and be deemed to have been delivered at that point in time.

In either case, Au Natural Skinfood will contact you (via phone, text, email or your online account) to advise you of the situation.

19. CHANGE OF ADDRESS

You must notify Au Natural Skinfood immediately of a change to your delivery address. You can alter the Delivery Address at any time online in your account up to midnight (24:00) the day before your delivery.

20. DELAYS TO DELIVERY

Au Natural Skinfood always aims to deliver on time but may from time to time be delayed and shall not be liable for failure to deliver on a timely basis.

If Au Natural Skinfood considers that the delivery of your order is likely to be substantially delayed, Au Natural Skinfood will contact you (via phone, text, email or your online account) to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and Au Natural Skinfood will credit you with the cost of that Kit or Products. We will credit you by either crediting your Nominated Card or alternatively crediting your account balance in your online account.

21. INCORRECTLY OR UNDELIVERED PRODUCTS

If any Product or Kit delivered does not correspond with a Product or Kit ordered, you can:

  1. keep the incorrectly-delivered Product or Kit, in which case no adjustment will be made to the payment due from you for the order containing the incorrect Product or Kit; or
  2. reject the incorrectly-delivered Product or Kit, in which case:
    •  in the case of an incorrectly delivered Product, Au Natural Skinfood will refund the value of the Product that was originally ordered; and
    • in the case of an incorrectly delivered Kit, Au Natural Skinfood will at its option either replace that Kit within a reasonable time or refund the value of the Kit that was originally ordered.

We will refund you by either crediting your Nominated Card or alternatively crediting your account balance in your online account.

If you choose to reject an incorrectly-delivered Kit in accordance with sub-clause (b), Au Natural Skinfood reserves the right to collect the incorrectly-delivered Kit from you. If you are unable, or refuse, to deliver up the Kit when requested, or deliver the Kit in a different state (e.g., with some Products missing or Products used) than the state in which it was delivered to you, Au Natural Skinfood reserves the right to charge you for that Kit.

OWNERSHIP AND RISK

22. RISK PASSES ON DELIVERY

Ownership, responsibility and risk in the Products and Kits shall pass to the Customer on delivery to the Delivery Address.

WARRANTIES

23. WARRANTIES LIMITED

You have statutory rights under the CGA and FTA that cannot be excluded or limited in any way, subject to those rights all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions are excluded to the fullest extent permitted by law. You acknowledge that you do not rely on any representation or statement made by or on behalf of any member of Au Natural Skinfood other than the express provisions of these terms and conditions. You must ensure that the Products are not used for any purpose for which they are not suitable and you are responsible for using all necessary skill and care in handling and using the Products. You expressly acknowledge and agree that Au Natural Skinfood does not assume any obligation or liability for any advice given, and that all such Products are accepted by you entirely at your risk.

LIABILITY AND INDEMNITY

24. PRODUCT LIABILITY

Under the CGA and FTA Au Natural Skinfood’s liability to you cannot be excluded or limited in any way. Subject to the CGA and FTA the liability of Au Natural Skinfood whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach of Au Natural Skinfoods’ obligations relating to the Products hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.

25. NO LIABILITY FOR INDIRECT LOSS

You have statutory rights under the CGA and FTA to recover compensation for consequential loss arising from a breach of the CGA or FTA, these rights cannot be excluded or limited in any way. Subject to the CGA and FTA Au Natural Skinfood shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the Website, or the delivery or failure to deliver any Products.

INTELLECTUAL PROPERTY

26. ALL INTELLECTUAL PROPERTY OWNED BY AU NATURAL SKINFOOD

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to the Website and its contents and all Recipes is owned by, and shall at all times remain the exclusive property of, Au Natural Skinfood, its licensors and the providers of any other products and services accessible through the Website, and is protected by New Zealand and international law.

FORCE MAJEURE

27. EFFECT OF FORCE MAJEURE

If the performance by Au Natural Skinfood of its obligations under these terms and conditions is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever beyond the reasonable control of Au Natural Skinfood) Au Natural Skinfood shall be excused from such performance to the extent of such prevention.

PRIVACY

28. COLLECTION OF INFORMATION

The Website contains applications which collect personal information about you. Au Natural Skinfood will only use this information to the extent authorised by you, and will only disclose it in the manner set out below.

In using the Website, you authorise Au Natural Skinfood to collect, retain and use your personal information for the purposes of:

  1. processing your registration application;
  2. assessing your credit-worthiness;
  3. undertaking any dealings or transactions with you;
  4. enforcing any legal or other rights Au Natural Skinfood may have against you in any manner that Au Natural Skinfood sees fit;
  5. sending you any advertising or promotional material; and
  6. enhancing the Website so that Au Natural Skinfood may offer you a better, more personalised and tailored service.
29. COLLECTION FROM OTHER SOURCES

In using the Website you further authorise Au Natural Skinfood to collect personal information about you from any other source available to Au Natural Skinfood including but not limited to credit referral agencies, your bank, any other suppliers of products and services to you and other persons or companies with whom you have been associated.

30. AU NATURAL SKINFOODS’ RIGHT TO REFUSE APPLICATION

If sufficient personal information is not supplied, or is not satisfactory to Au Natural Skinfood, then Au Natural Skinfood reserves the right to refuse to accept your application to register to use the Website or to make orders.

31. AU NATURAL SKINFOODS’ USE OF COOKIES

The Website may use ‘cookies’. Cookies are an element of data that the Website can send to your browser, which may then store it on your system. To use the Website you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.

The Website may from time to time use, Google Display Advertising services. In this context, Au Natural Skinfood may from time to time use Google Analytics cookies for AdWords Remarketing – displaying Au Natural Skinfood advertisements on the Google Display Network based on visitors’ interactions with the Au Natural Skinfood website. No personally identifiable data is collected for this advertising. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ads Preferences Manager. Visitors can also opt out of visit information being collected by Google Analytics on all websites by using the Google Analytics Opt-Out Browser Add-On.

INFORMATION RETAINED BY AU NATURAL SKINFOOD

Any personal information supplied by you may be retained by Au Natural Skinfood until such time as you request that the information be removed.

32. DISCLOSURE

Any personal information supplied by you and retained by Au Natural Skinfood may be disclosed to other persons or body corporates engaged by Au Natural Skinfood for or in relation to any of the purposes listed in clause 28 above, including but not limited to:

  1. Research and/or marketing firms.
  2. Credit referral agencies.
  3. Business advisors.

Au Natural Skinfood may also disclose aggregated user statistics to any party, provided that these statistics do not contain any information about identifiable Customers and their individual shopping habits.

33. STORAGE OF PERSONAL INFORMATION

Au Natural Skinfood has taken many steps, from both technical and systems perspectives, to ensure that your information is well protected. However it is important that you remember to never share your Login with any other person.

While Au Natural Skinfood endeavours to keep your personal information collected on the Website secure and confidential, Au Natural Skinfood shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.

34. YOUR RIGHTS OF ACCESS

You have the right under the Privacy Act 1993 to access and request to update and/or correct your personal information held by Au Natural Skinfood. If you do so, you agree to pay Au Natural Skinfood the reasonable charges requested by Au Natural Skinfood in relation to time and attendances involved in complying with your request in this regard.

Access to your personal information held by Au Natural Skinfood is available to you in the “Members Login” area of the Website. You can change or update your personal information at any time in the “Members Login” area of the Website.

CANCEL/Termination

35. YOUR RIGHTS TO CANCEL
  1. You can Cancel your subscription at any time via your online account. (Click here to login). The cut-off day and time for cancelling is midnight (24:00) the day before your monthly renewal.
  2. There is no fee or charge to cancel, and you will only be liable for any balance outstanding on any product that you have already been sent and not fully paid.
  3. Each subscription has an eight-week delivery cycle. Each delivery cycle has two payments. Payment 1 on registration or prior to dispatch of your selected skincare Kit and Payment 2, one month later (see diagram below).
  4. On cancellation of your subscription you are only responsible for any outstanding balance on your account for the products that you have already received:
    • If you Cancel after Payment 1 (but before Payment 2) – you will have an outstanding balance of your monthly subscription (Payment 2) to pay on cancellation, which will be automatically charged to your supplied Nominated Card upon cancellation.
    • If you Cancel after Payment 2 (but before next Payment 1) – you will have no outstanding balance on your subscription, and have nothing to pay upon cancellation
36. CANCELLING WITH ADD-ON PRODUCTS TO YOUR SUBSCRIPTION

If you have other Products added on as recurring transactions at the time of cancelling, you may have a credit for products partially paid for but not delivered. In this case we will cancel your subscription online and email you an account balance, including any credits, within two business days.

    • If you have a credit balance, we will refund your supplied Nominated Card within two days of sending you the email.
    • If you have a debt balance, i.e. an amount still to pay for product already sent, we will charge your supplied Nominated Card the outstanding balance within two days of sending you the email.
37. RIGHT TO CANCEL IN CERTAIN CIRCUMSTANCES

Either party may Cancel this agreement immediately on notice to the other if the other:

  1. being a Company:
    •  goes into liquidation (otherwise than for the purpose of a reconstruction approved by the Company); or
    • has a receiver or statutory manager appointed; or
    • goes into voluntary administration; or
  1. being a natural person:
    •  dies; or
    • commits any act of bankruptcy; or
    • commits any criminal offence punishable by imprisonment; or
    • proposes or enters into any scheme of arrangement or composition with its creditors; or
    • fails to pay an amount due under this agreement within 7 days of the due date; or
    • breaches any other term of this agreement and, where the breach is capable of remedy, fails to remedy the breach within a reasonable time of receipt of notice to remedy.
38. CANCELATION DOES NOT RELIEVE PARTIES FROM LIABILITY UP TO TERMINATION DATE

Termination of this agreement does not relieve the parties from liability under this agreement up to the time of termination, nor does it relieve either party of any obligation to pay any money owed by them to the other party on any account whatsoever. You agree that we can continue to market our products and services to you after termination unless you advise us that you do not wish to receive any further material from us.

39. AU NATURAL SKINFOOD’S RIGHT TO SUSPEND

If your account has not been paid in full before the time of your next delivery, or a Customer’s bank declines payment on a Customer’s bank card and as a result money is owing to Au Natural Skinfood, then Au Natural Skinfood reserves the right to suspend the Customer’s ability to place further orders on the Website until such time as the outstanding balance has been paid in full.

40. NO WAIVER OF AU NATURAL SKINFOOD’S RIGHTS

Au Natural Skinfood’s failure to insist upon or enforce your strict compliance with these terms and conditions will not constitute a waiver of any of our rights.

PROMOTIONS

41. ESSENTIALS FREE TRIAL OFFER

This offer (the “Free Trial Offer”), entitles you to a fourteen (14) day supply of Au Natural Skinfood Essential Kit, (as defined on the Au Natural Skinfood website), paying only the advertised shipping and handling fee.

  1. To start the Free Trial, select the Free Trial Plan from our website link here.
    • You’ll have to input a credit card number to get the free trial and pay for the Shipping and handling fee.
  2. Free Trial Period
    •  Your free trial period will start from the day that you activate such trial period by submitting your payment details and paying the advertised shipping and handling price (the “Free Trial Period”).
    • Your free trial period will end on the Free Trial End Date, which is 17 or 21 days after you registered for the Free Trial (NZ – 17 days, all other countries – 21 days)
    • Your Free Trial End Date, will be displayed in your Au Natural Members Login (click here to log into your account) and in the Free Trial Confirmation email sent to you upon order.
    • Your free trial will automatically renew to the Essentials Monthly paid subscription, at the regular monthly price, and your card will be billed at the end of your Free Trial Period unless you cancel it.
  3. Cancel
    •  If you do not want to subscribe to the Essentials Monthly paid subscription and to avoid getting charged for the next billing period, you need to cancel your auto-renew before your Free Trial End Date.
    • You can cancel your auto-renew anytime via logging into your Au Natural Members Page,
    • We will send you an email reminder giving you the opportunity to cancel three days before you are charged.
  4.  Other
    •  If you’ve previously purchased an Essentials Free Trial, you won’t be eligible for another free trial subscriptions, for a period of 12 months after the Free Trial End Date
    • By submitting your payment details you (i) accept the Free Trial Offer, (ii) consent to us using your payment details in accordance with our Privacy Policy, (iii) acknowledge and agree to the Au Natural Skinfood Terms and Conditions of Use and these Free Trial Offer Terms and Conditions
42. REFER A FRIEND
  1. Earn a free month’s subscription by inviting friends to join and use Au Natural Skinfood. To see your referral code, log into your account here or check the bottom of any email from Au Natural Skinfood.
  2. When friends sign up with your referral code, they will receive a discount of 10% off their first two months payment of their standard monthly subscription. Once a friend has paid their first two months subscription, you will receive a credit on your account, to the value of the standard Essentials Monthly Subscription for each Friend that signs up in the currency of your account.
  3. To be eligible for the Referral Promotion, the existing Au Natural Skinfood Customer (“Referrer”) must share their Referral Code and the new customer (“Friend”) must enter the referral code at the time of sign-up. The Friend must be a new customer with Au Natural Skinfood and not held any account with Au Natural Skinfood in the last 12 months.
  4. You can share your referral code with your friends by text, email, sharing on social media or copying your personal referral code.
  5. Your Referral Code should only be used for personal and non-commercial purposes. This means you can share your Referral Code with your personal connections via social media as long as you are the primary content owner.
  6. Public distribution on sites where you are a contributor but not the primary content owner (for example, Wikipedia, Reddit, coupon websites) is not permitted. Promoting your referral code via search engine marketing (for example, AdWords, Yahoo, Bing) is also not permitted.
  7. Referral promotion codes are only applicable to new customers with Au Natural Skinfood and not intended for existing users. Existing users attempting to take advantage of the referral program may have their referral credits removed or withheld.
  8. There is a limit of 12 Referrer Account Credits per 12-month period that a Referrer can receive.
  9. The Referrer Account Credit will not expire and is non-transferable and cannot be exchanged or refunded for cash.
  10. On cancelation of Referrer Subscription, any unused Referrer Account Credit is terminated and cannot be refunded.
  11. Subject to any rights of the Referrer or Friend under New Zealand law, Au Natural Skinfood may cancel, terminate, modify or suspend the Referral Promotion or these Terms and Conditions at any time and for any reason and shall not be liable to any entrant for any loss or damage incurred as a result.
  12. Au Natural Skinfood reserves the right to withhold or deduct Referral Credits obtained through the use of Referral Promotion by the Referrer in the event that Au Natural Skinfood determines or believes that the use or redemption of the Referral Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

WEBSITE CONTENT AND USE

43. LINKS TO THIRD PARTY WEBSITES

Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Au Natural Skinfood. Au Natural Skinfood does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause a “third party website” is any website other than the Website.

44. SECURITY OF INFORMATION

Au Natural Skinfood shall use its reasonable endeavours to prevent any unauthorised entry into the Website. However, Au Natural Skinfood will not be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.

45. LOGIN

You must keep your Login details safe and confidential at all times.

46. SITE CONTENT

While Au Natural Skinfood has endeavoured to ensure that the information provided on the Website is free from error, Au Natural Skinfood does not warrant its accuracy, adequacy or completeness, and Au Natural Skinfood shall not be responsible or liable for any error in, or omission from, the information provided on the Website.

We reserve the right to make changes to the information provided on the Website at any time and without notice.

47. USE OF THE SITE

You agree not to use the Website for any purpose that is unlawful or prohibited by these terms and conditions. You may download the information on the Website for your own personal use but otherwise neither the Website, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without Au Natural Skinfoods’ prior written consent. You agree that you will not interfere with any other party’s use and enjoyment of the Website, or damage the operation of the Website, or Au Natural Skinfoods’ systems or those of other persons who use the Website, whether by way of a virus, corrupted file, any other software or program, or otherwise.

48. INDEMNITY

Notwithstanding any other term, you agree to indemnify Au Natural Skinfood against all liabilities, losses, claims and expenses suffered or incurred by you, and all claims and demands made against Au Natural Skinfood, arising directly or indirectly out of your use of the Website, in breach of these terms and conditions.

VARIATION OF TERMS AND CONDITIONS

49. VARIATION OF TERMS AND CONDITIONS

From time to time we may vary these terms and conditions without notice. Please check these terms and conditions periodically for changes. Your continued use of the Website after the terms and conditions have been changed indicates your acceptance of those changes.

50. AU NATURAL SKINFOOD RESERVES THE RIGHT TO MAKE IMPROVEMENTS TO TERMS AND CONDITIONS

Au Natural Skinfood Online reserves the right to make improvements or changes to these Terms and Conditions at any time (including without limitation the correction of errors, omissions, inaccuracies or ambiguities and to meet legal or regulatory requirements). If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

NOTICE

51. HOW YOU CAN GIVE US NOTICE

You can give us notice under these terms and conditions via the “Members Login” section on the Website.

52. HOW WE WILL GIVE YOU NOTICE

We will give you notice by phoning, emailing and/or texting you.

GOVERNING LAW

53. NEW ZEALAND LAW GOVERNS

New Zealand law governs the use of the Website and these terms and conditions.

DEFINITIONS

54. DEFINITIONS

“this Agreement” means the agreement made when we accept an order from you to purchase Kits, the terms of which are set out in your order and these terms and conditions.

“business days” exclude Saturdays and Sundays, New Zealand (national) public holidays and all days between Boxing Day and the day after New Year’s Day

“Kit” means a delivery of Products and associated reusable packaging to match the relevant subscription Plan, which are able to be ordered via the Website and includes Add-Ons.

“CGA” means the Consumer Guarantees Act 1993.

“Customer”, “you” and “your” means you and any other person who registers, and/or orders a Kit, under your Login.

“Delivery Address” means the address specified by you on registration or updated by you in your account as at midnight (24:00) the day prior to your scheduled renewal.

“Add-Ons” means additional products or combinations of products which are offered by Au Natural Skinfood that you may select to add to your recurring monthly subscription and are delivered at the same time as your associated subscription.

“FTA” means the Fair Trading Act 1986.

“GST” means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

“Intellectual Property” means all intellectual property rights of whatsoever nature, including (without limitation) copyright in brands/logo’s and formulations.

“Login” means your personal email address and password used to access the Website under your registration.

“Au Natural Skinfood” “we” , “us” and “our” means Au Natural Skinfood Limited, which is the seller of the Products and the Kits and the owner of the Intellectual Property and includes its related companies, directors, officers, employees or agents.

“Nominated Card” means a debit or Nominated Card account in your name, nominated by you in the Members Login Portal to be debited and credited with amounts in accordance with this agreement.

“Subscription Rules” means the rules set out in clause 2 as updated and/or amended from time to time.

“Products” means the skincare products such as cleanser, brightening mist toner, moisturiser and any other products from time to time included in Kits, and sold via the Website.

“The Website” means this internet site and the Au Natural Skinfood app owned by Au Natural Skinfood, being the medium by which you subscribe to receive Kits.

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